Contact us

Chat with us

Have a question? If you’re a Scotia client, just open your mobile app. Our chatbot is ready to help with fees, credit limits, and more – or connect you to a real person.

Open the Scotia app: Scan the following QR code, or learn about the Scotia app.

How chat works

To use our chatbot, sign in to the Scotia app as a Scotiabank client and follow these steps.

More details

Frequently asked questions

Absolutely. There are three easy ways to access your Scotiabank accounts while outside of Canada:

Online

By phone

Call us toll-free at 1(800) 4SCOTIA (if you’re in the continental U.S., i.e., excluding Alaska) or call us collect at (416) 701-7200 if you’re anywhere else in the world.

At an ABM

Withdraw cash or get a credit card cash advance by visiting ABMs that display the VISA, Plus, Interac, American Express or LINK symbols.

Using the Global ATM Alliance, you can withdraw cash from known participating member ABMs.

Have a back up payment option

When you're travelling, you should always carry more than one method of payment with you like:

Credit cards
Debit cards
Traveller’s cheques
Small amounts of local currency

That way, if one payment method doesn't work, or gets lost, you can use another.

If you have any credit or debit card issues while traveling outside of Canada, please contact us right away.

In the continental U.S. (excluding Alaska) call us toll-free at 1(800) 4SCOTIA
If you’re anywhere else in the world, call us collect at (416) 701-7200

If you haven’t yet activated your account for online and mobile banking, visit the Activate Now page of our website to get started.

You’ll need your ScotiaCard, credit card, or account number for your line of credit, investment, loan, or mortgage. If you have both a ScotiaCard debit card and a credit card/account number, please use your ScotiaCard number to register.

Go to ASL video on activating your account

Are you a new customer? Welcome! Visit our Chequing & Savings page to find the account that’s right for you.